Regulation (EU) 2025/1960 · applies 27 September 2026
The EU guarantee notice on your Shopify store, in your shopper's language.
From 27 September 2026, shops selling goods to consumers in the EU must show a harmonised notice about the two-year legal guarantee. PlainClaim shows the European Commission's official notice in all 24 EU languages — and the GARAN label on products whose producer offers a durability guarantee.
The notice is free, on every plan, forever. It is a legal obligation, and we will not charge anyone for meeting one.
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What the law actually requires
Most pages about this are vague. Here is the accurate version, with sources — you can check every claim yourself.
A notice about the legal guarantee — mandatory
Every trader selling goods to consumers in the EU must display a harmonised notice reminding shoppers of the two-year legal guarantee of conformity. The Commission fixes its design and wording: it is an official image, and "none of the elements of the harmonised notice can be edited."
It belongs at shop level, not on each product — the Commission's guidance describes "a general reminder on the website of the seller". Online it must be shown in colour, be legible at default size, and carry a clickable link to the shopper's own country page. The usual pattern is a visible sentence such as "Your legal guarantee rights" with the full notice appearing on the first click. It belongs in the order confirmation email too.
The GARAN durability label — only sometimes
The GARAN label is not for every product, and most shops need none at all. It may be used only when the producer of that product offers a guarantee of durability that
- costs the buyer nothing,
- covers the entire product rather than a component,
- lasts more than two years, and
- was made known to the seller.
The Commission is explicit that sellers "should not actively seek such information from the producer." If you make your own products, you may choose to offer such a guarantee and use the label. Using it for anything else — a shop warranty, a paid extension, a guarantee on one part — is an unfair commercial practice.
Other duties on the product page
The directive also asks for the repairability score where a scheme provides one, the period for which software updates are provided, and information about spare parts and repair — each only where the producer makes it available to you.
Sources: Regulation (EU) 2025/1960, Directive (EU) 2024/825, and the Commission's practical guidelines and official files.
What PlainClaim does
The official notice, unaltered
We serve the Commission's own file, byte for byte, in whichever of the 24 EU languages your shopper is browsing in — with the link to their own country's guarantee page. Nothing redrawn, nothing paraphrased.
The GARAN label, correctly
The official artwork with only the three fields the regulation allows you to fill: duration, producer and model. Invalid data shows nothing rather than something wrong.
A record of what you confirmed
Every label is backed by a dated confirmation that the producer offers the guarantee. That record is what a compliance report is built from.
Built for brands
If you are the producer, PlainClaim helps you offer a durability guarantee properly — including the statement the law requires you to publish alongside it.
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Honest notes
PlainClaim is not legal advice. It displays the official notice and label and keeps a record of what you confirmed. Whether a particular product qualifies for a durability guarantee is your decision, and a lawyer's if you are unsure.
You do not need an app for the basics. A competent developer can put the notice on your theme once, for free. An app earns its place when you sell in several languages, have more products than you want to edit by hand, or want a record of what you declared.